At The Derma Emporio, we are committed to ensuring a seamless shopping experience for our valued customers. We strive to provide efficient shipping and delivery services for all orders placed through our website. Please read the following policy carefully to understand our procedures regarding shipment and delivery.

Shipment Time: The "shipment time" refers to the moment when your order, in whole or in part, departs from our warehouse to be handed over to our trusted third-party logistical service provider for delivery to your designated address.

Delivery Time: The "delivery time" encompasses the duration taken by our logistical service provider to deliver your order to you, either in its entirety or in part.

Shipping Time: Shipping time denotes the duration it takes for products to be shipped from our warehouse to your specified destination. Typically, shipping occurs within 0-7 business days from the moment you place your order via our website. We commit to delivering your order to the logistical service provider within 7 days of your order placement.

Estimated Delivery Timeline:

• Local Delivery: Expected within 3-4 business days.
• National Delivery: Expected within 5-7 business days.

Please note that the delivery timeline is subject to variation based on external factors and the terms outlined by our logistical service provider, including the delivery destination.

Delivery Process: Our designated delivery agents may contact you via call, email, or SMS prior to delivery to ensure a smooth receipt of your order.

Responsibility and Liability: While we endeavor to facilitate timely delivery, we cannot be held responsible for any delays or damages incurred during transit, attributable to the logistical service provider. Additionally, we bear no liability for any mental distress caused by delivery delays.

Refunds and Cancellations: We regret to inform you that we do not offer refunds, exchanges, or cancellations once an order has been placed, even if the delivery time exceeds expectations.

Multiple Products and Addresses: In the event of purchasing multiple products in one transaction, we will endeavor to deliver them together, subject to stock availability. Should you require delivery to different addresses, separate transactions must be initiated for each address.

No Delivery Charges: Rest assured, we do not impose any delivery charges for orders placed through our platform.

Exemptions: Kindly note that certain circumstances, such as bad weather, flight delays, or unforeseen disruptions, may prolong the delivery process. While we may intimate you about potential delays, no refunds can be claimed for delays beyond our control.

For further details regarding returns and cancellations, please refer to our dedicated Return and Cancellation Policy.

By proceeding with a purchase on our platform, you acknowledge and agree to abide by the terms outlined in our Shipping and Delivery Policy.

For any inquiries or assistance, feel free to contact our customer support team. Thank you for choosing The Derma Emporio for your skincare needs!